Sewage Cleanup
A sewage backup is Category 3 water, a biohazard. We extract it, remove what cannot be saved, and decontaminate the space to a genuinely safe standard.
Overview
Sewage is not a mess you clean with a mop and a bucket. It is Category 3 water, carrying bacteria and viruses into everything it touches, and it soaks into porous materials that then have to be removed, not just dried. All Star handles sewage backups in full protective gear: we extract the contamination, dispose of it safely, treat every surface with antimicrobial, dry the structure, and sanitize the space so it is safe to live and work in again.
Why It's Different
Restoration pros grade water in three categories, and sewage is the worst of them. Category 1 is clean water from a supply line. Category 2 is "gray water" with some contamination, like a washing-machine overflow. Sewage backups are Category 3, or "black water", grossly contaminated water that can carry bacteria, viruses, and parasites. That classification is the whole reason a sewage backup is handled differently from a burst pipe: it is a health hazard first and a water problem second.
The instinct after a basement backup is to grab a mop and start bagging things, but Category 3 water makes that genuinely risky. The contamination isn't only in the visible water, it soaks into drywall, carpet, padding, and the bottom of wood framing, and it becomes airborne as things dry. Porous materials that have touched black water usually can't be disinfected and saved; they have to be removed. Doing this without proper protective equipment, containment, and disposal can spread contamination through the rest of the home and put your family at risk. This is one of the few restoration jobs where "wait for the pros" is the safe answer, not the upsell.
Sewage backups don't wait for business hours, and the health risk grows the longer contaminated water sits. If you have a backup, keep everyone out of the affected area and call us, day or night.
What We Handle
Tap any service for the details. Not sure which you need? Call and we will tell you.
Main-line and city backups extracted and sanitized.
See Sewer Backup CleanupCategory 3 biohazard water handled safely.
See Black Water CleanupLow-level backups pumped and decontaminated.
See Basement SewageOdor and bacteria eliminated, not covered up.
See Sewage Odor RemovalFast, discreet cleanup for businesses.
See Commercial SewageHow It Works
You always know what happens next, and you deal with one company the whole way.
A real person picks up 24/7 and gets the nearest crew moving to your address.
We map the full damage with moisture meters and thermal imaging, including what is hidden.
We stop the spread and dry the structure properly. Equipment goes in the same day.
We document everything for your insurer, then rebuild and restore your property to its pre-loss condition, and walk it with you before we call it done.
The Insurance Side
We document the loss the way carriers require and work directly with your adjuster, from the first inspection through final payment.
Where We Work
Our sewage cleanup crews cover Brooklyn, Queens, Manhattan, Staten Island, and Nassau County, 24/7. Call 646-543-2242 any time, day or night.
Trusted Resources
Independent, authoritative guidance worth reading:
Questions
Yes. Sewage is a biohazard that carries bacteria and viruses. It is not safe to clean yourself, and porous materials it soaks into usually have to be removed.
Most come from main-line clogs, tree roots in old clay pipes, grease buildup, or heavy rain overwhelming the combined sewer system, especially in low-lying areas.
Yes. We eliminate the bacteria and odor at the source with extraction, antimicrobial treatment, and drying, rather than covering it up.
Water, fire, mold, or sewage, one call starts the recovery. We show up fast and we do not leave until it is done right.
Call 646-543-2242 Request ServiceRequest Service
We'll call you right back, and give you a free estimate. For an active emergency, the fastest way to reach us is by phone, day or night.